Wezzul.com - It's the Dinglez

advanced_log_tool> user Wezzul has entered room
advanced_log_tool> analyst Kathie.14969 has entered room
Wezzul> hello
Analyst> Hello and thank you for contacting Comcast. My name is Kathie
Wezzul> for starters, my name is D_Lowell
Analyst> How can I help you with your cable tv problem today?
Wezzul> it would not let me use that name for some reason
Wezzul> it appended the query string badname=D_Lowell on the end, which is somewhat humorous, considering my past run-ins with comcast.
Wezzul> first off, my accnt # is XXXXXXXX
Wezzul> when i received service with you, I had a bunch more channels than I do now. My service never changed.
Wezzul> for instance, ESPN news used to be a channel we got. now we don't.
Analyst> Hi D_Lowell. I'll apologize off the top in case I inadvertently revert to Wezzul.
Analyst> So, you are saying that your channel lineup has changed over time and you don't get channels you once did.
Wezzul> correct
Wezzul> and yet, I pay the same thing
Analyst> I apologize, D_Lowell, but the channel lineup does sometimes change and some channels are removed from analog service and put on to digital to free up space to allow for new channels to be added.
Wezzul> I have a digital box
Wezzul> and I get some digital channels
Wezzul> for instaince, ESPN news was removed as I said
Wezzul> it now says "For ordering info"...
Wezzul> ESPN news is not a channel in the analog cable range
Analyst> I'm sorry this has happened D_Lowell. However, the channel lineup does change and you may find if you were to view the existing channel lineup, that in fact you are now able to access more than you could before. Unfortunately, a number of the channels that you used to received have been moved and they are no longed available.
Wezzul> what exactly do you mean by moved?
Analyst> The same thing as I was saying earlier about analog. Against, I am not a technician, but they are trying to condense existing channels to free up "bandwidth" in order to add more channels.
Wezzul> right, right, I get that
Analyst> so in effect, they are moved to create space
Wezzul> however, freeing up bandwidth is not the same as just restricing access to channels for a particular user
Analyst> I'm afraid, D_Lowell, that this is a regular event with cable. The channel lineup changes and some show disappear from the lineup and others are added.
Analyst> I apologize that some channels that you were enjoying are no long available.
Analyst> Is there anything else I can do for you tonight?
Wezzul> there absolutely is.
Wezzul> perhaps you can explain this to me again, how I now have less channels for the same amount of money.
Wezzul> I know you said I now have more channels, but of course, that is incorrect. I do not have more channels
Wezzul> I know your job is to just get rid of people that have problems, I worked support before. but even the smallest amount of assistance would be good
Analyst> I'm sorry D_Lowell. I am in a national office and I am unfamiliat with your local programming. I can only tell you what my understanding of how the channel lineups work.
Wezzul> So you are in a national office and don't know about my local programming, but you tell me I now receive more channels? Amazingly clairvoyant!
Analyst> What would you like me to do?
Analyst> And I am afraid that you are completely misinterpreting my job
Wezzul> Well, since you've made it somewhat clear you can't really do much, I guess I want you to do nothing
Wezzul> I'm sure that I am
Wezzul> I'm sure you're very helpful to people that want to accept the cookie cutter answers that come out of that binder on your desk.
Analyst> Can I help with anything else?
Wezzul> I would doubt it.